Return & Refund Policy

At Calas, we want you to love your purchase! If you are not completely satisfied, we offer returns and exchanges under the conditions outlined below.

1️⃣ Return & Exchange Eligibility

To be eligible for a return, the following conditions must be met:

✅ Timeframe: You have 30 days from the delivery date to request a return or exchange.
✅ Condition: Items must be unworn, unwashed, and in perfect condition, with all original tags attached.
✅ Packaging: Items should be returned in their original packaging in good condition.
❌ Final Sale Items: Items purchased on sale or with a discount are final sale and cannot be returned or exchanged.

📌 Items sent back without prior return approval will not be accepted.

To initiate a return, contact us at [support@calaswear.com].

2️⃣ Return Address

All approved returns must be sent to:

📍 511 SE 5th Ave, Apt 2522 Fort Lauderdale, FL, Zip 33301

3️⃣ Return Methods & Shipping Fees

Return Reason	Shipping Fee
Size or color exchange	FREE 📦
Returns for refunds (after the order has been shipped)	$10 USD (deducted from refund) 💳
Sale or promotional item	❌ Not eligible for return

📌 Refunds will be processed using the original payment method within 3-5 business days after the return is received and approved.

⚠️ Important Update on Refund & Cancellation Requests

• If you request a refund before your order has been shipped, a $1.23 USD processing fee will be charged. This fee covers non-refundable payment processing costs charged by the payment platform.

4️⃣ How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

1️⃣ Submit a request via [📩 support@calaswear.com] with your order number and reason for return.
2️⃣ Receive a return label:

• If it's an exchange (FREE), you will receive a prepaid shipping label.
• If it's a return for refund, we will provide the return label, and an $10 fee will be deducted from your refund.
  3️⃣ Pack the item securely in its original packaging.
  4️⃣ Ship the item back using the provided return label.
  5️⃣ Once received and inspected, we will process your refund or exchange within 3-5 business days.

5️⃣ Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be issued to your original payment method within 3-5 business days.
• Please note that it may take additional time for your bank or payment provider to process the refund.
• If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us at [support@calaswear.com].

🚨 Shipping fees are non-refundable.

6️⃣ Exchanges

The fastest way to exchange an item is:
1️⃣ Request a return for the item you don’t want.
2️⃣ Once your return is approved, place a new order for the replacement item.

This ensures the new item is reserved for you and ships faster.

7️⃣ Damaged or Incorrect Items

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us within 48 hours of delivery at [support@calaswear.com] with photos of the issue. We will replace or refund the item at no additional cost.

8️⃣ Non-Returnable Items

We do not accept returns for:

• Items purchased on sale or discount (Final Sale).
• Gift cards.
• Personal care items (such as beauty products).

If you are unsure whether your item is eligible for return, please contact us.

📌 Important Notes

• Calas is not responsible for lost, stolen, or delayed return packages. Please use a trackable shipping method.
• If your return is not approved (e.g., due to signs of wear or missing tags), you will need to cover the cost of return shipping if you want the item sent back to you.

💬 Questions? Need help? Contact us at [support@calaswear.com]  We’re happy to assist you! 💙